Double payment taken

[Lisamartene1]

My monthly phone payment was taken from my credit card two times on March 30th and April 2 both times for 43.68. Please refund me.

[BKNS27]

@Lisamartene1 

Did You login to your account and check to see if the second payment is in your account as credit?

[hairbag1]

@Lisamartene1 

use the orange chat bubble on lower right side of page to start the process to get Customer Support. Ask for a credit to your account rather than a refund which could take several weeks to process.

[hTideGnow]

hi @Lisamartene1 

that is weird.  You didn't change plan on April 2nd, did you?

and you have only one account with PM? ( just need to confirm that as some has multiple accounts with PM and those accounts use the same credit card)

if you are sure it is not issue on your end, please ask PM support agent to check

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[slusagm]

please ask PM to confirm if both transactions were correct.

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[Anerkons]

 Now that’s a problem.  The only option you have for quick solution is to message PM CUSTOMER SERVICE .