E-Sim not working on iphone xs.

[irfanqasim]

i tried for the frist time it took esim but no network. i deelted the e-sim and tried to re install the esim and that is giving me error that esim cannot be added. please try again or contact service provider. its been 4 days now with no service. i have tried emailing from community also but no replies. 
can any help me on this  or please send me physical sim . 

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[softech]

@irfanqasim 

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

[irfanqasim]

I have purchased the SIM card from Telus store . I am not able to activate it singly account on mobile ap as its asking for code that is generated on mobile number ###-###-####. but it not working from day one due to e-sim error . 

new SIM # I got from store is ###################

kindly assist me to activate the Sim card . 
also please refund me for February month as my subscription is not activate fully so did not use it. 

[BKNS27]

@irfanqasim 

Best to purchase a SIM from Amazon or from a Telus/Koodo/Mobile Klinik store. If your order a SIM from PM it might take up to 3 weeks to arrive.

Contact a CS_Agent is through dm and not email.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437