eSIM

[trisha13]

I just tried to get a plan, the payment went through, I went to set it up on my phone and its saying eSIM not compatible with my phone. I have 16 pro max???

[softech]

@trisha13 

iPhone 16 Pro Max is certainly compatible.  Please reach out to PM customer support and they will sort this out for you.   Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there