I have 5 accounts on PM, and about 2 weeks ago calls started dropping like crazy on all 5 lines. I documented every drop to outline if it was inbound or outbound, who the connected parties were, time of day and start stop times. Because it was happening so much, I submitted a ticket. A week later, Level 1 Tech support called me and said they saw abunchg of dropped calls and were going to escalate it to Level 2. 2 or the more days go by and level 3 calls. Have the same conversation, but the L2 guy says that the L1 guy misread congestion for dropped calls or something like that and he sees no dropped calls at all. He said there is some congestion, but since that's not what the ticket was raised for, they can't send it off. He then exoplained that as 5G becomes more popular, they're going to harvest frequency space from 3G to supply 4G/5G. So, the problem may get worse. He suggested that if it continues, I should consider switching to Koodo to get access to LTE calling instead of 3G only and voLTE.
So, I've been monitoring it and it seems to have reduced. I would recommend making sure your phone is up to date. Reboot it to ensure no updates are pending or any weird radio issues are occurring and monitor it from there. If it continues, submit a ticket and maybe you are genuinely getting disconnects.
I wasn't happy with the "resolution" but I guess you get what you ay for with budget service...It may or may not work, and if it doesn't, you can always go to Koodo (as recommended by the techs).
Best of luck!
