Double charged

[Dhawkenson]

I got double charged for this months plan as it shows on my credit card. How do I get refunded?

[softech]

hi @Dhawkenson 

is this your first ever renewal?  if not, I wouldn't worry too much.

The reason I asked if it is a first renewal charge is that I want to make sure you didn't create 2 accounts by accident.  If you recall you encountered some error during activation and need to go back and reactivate again, then there might be a chance you created two accounts and the two charges came from that.  But again, I would wait

Are the charges showing on the same day?  If the charge only on your card for a day or two, wait for couple days to confirm if it is a real charge or just a pending charge.

[hairbag1]

@Dhawkenson 

remember that your PM plan is only for 30 days...not a month. It is possible that your plan could renew 2 times in 1 month.

[HALIMACS]

@Dhawkenson 

Is it possible one of the charges is 'pending' and will not settle to an authorized charge?

If it's really been double charged, did you or anyone with access to the self-serve site schedule an immediate plan change at any time during the cycle?   That would cause another cycle charge to occur mid-cycle.

Also, check to see if the 'double charge' is showing under your Available Funds - if it is, leave it there for next renewal.