07-22-2020 09:02 PM - edited 01-05-2022 12:32 PM
07-22-2020 09:45 PM
07-22-2020 09:13 PM
@Sassybay PM Is on a 30 day cycle and its conceivable that 2 charges may appear on the same credit card statement. Stay safe.
07-22-2020 09:10 PM
@Sassybay wrote:I have been charged twice this month. Who do I contact??
Assuming you see it in Available Funds, you could leave it and it will be taken next month. For a refund, obtain a ticket, click on https://publicmobile.ca.ada.support/chat/ and enter your question in SIMon. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.
If you have problems submitting a ticket, you can also send a private message to the moderators, but this alternative contact method may have a longer response time. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Though, even if you are willing to leave it in your account I suggest submitting a ticket to log the problem.
07-22-2020 09:07 PM
@Sassybay if you are talking about getting billed twice on your bank statement, the other charge should disappear in 24hrs
you can contact customer support here if it doesn't
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
make sure to check your inbox(top right corner envelope icon) periodically, for a message