Double Charges
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09-08-2019 09:57 AM - edited 01-05-2022 08:49 AM
I switched my credit card payment from AMex to Mastercard and now I'm getting charged by both cards. I called Amex and they said I have to talk to Public Mobile. Who do I contact for this?
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09-08-2019 11:30 AM
@hellsbells05 wrote:I switched my credit card payment from AMex to Mastercard and now I'm getting charged by both cards. I called Amex and they said I have to talk to Public Mobile. Who do I contact for this?
@hellsbells05 Since Public plans are 30 days in duration and not monthly it's possible to get charged twice for a plan within the same month. Are you sure that is not what's happening in you case?
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09-08-2019 10:48 AM
Over a month now. I'm paying for my whole family of 5 now so everyone's payment is due on different days. This month I was charged 7 times on my credit card.

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09-08-2019 10:13 AM
@hellsbells05 wrote:I switched my credit card payment from AMex to Mastercard and now I'm getting charged by both cards. I called Amex and they said I have to talk to Public Mobile. Who do I contact for this?
How long before renewal did you change the card?
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09-08-2019 10:00 AM
