Double Charged

[crwei]

Hello!

I am new to PM.  I started off with a 30 day plan to make sure I was satisfied with the service.  Just before my 30 were complete I changed my plan to a 90 day plan and signed up for auto pay.  I have a note on my account that says "Your base plan will switch to 90-day pass on July 20, 2016.  On July 20 my credit card was charged for the 90 days so I should have been good until September 20, 2016.  But on August 20, 2016 my credit card was charged again for another 30 plan.  I emailed PM on August 25 and was sent an email stating I would have a response in 48 hours but I still have yet to hear back.  Any suggestions on how I can resolve this problem?

Thanks!

[Mary_M · Accepted solution]

Good morning @crwei

Welcome to Public Mobile ! 

I am confirming that I received your private message. It shouldn't take me long to respond.

Cheers 🙂

Mary

[dboxtvinfo]

can't wait too port my number out of PM.

Big mistake  for me roo come here.

double standards with corporate sorcery here.

my prepaid card was accepted last month and paid 31$ for 2 weeks of service.

THIS MONTH IT WONT ACCEPT !

There is no Vouchers sold in my area

[dboxtvinfo]

Double charged? In my case it wont accept 1 charge.

[crwei]

Thanks for responding @Luddite! I have sent a private message.

[crwei]

Thanks for responding @Luddite! I have sent a private message.

[Luddite]

I know this seems a bit canned, but it's true nonetheless.

You will need the assistance of one of our moderators,  @Shazia_K @Mary_M, who have left for the day.

You will need to send them information by private message. If unfamiliar with this feature, you can review it here: Private Messages - viewing and creating. It will speed things along if you can check in from time to time during "Ontario business hours" tomorrow.

It will get sorted; likely by noon tomorrow.