Here's what happens if you lose your phone and choose to suspend your account:
1) Once you realize your phone is really lost, you click "lost/stolen phone" under "Plans and Add-ons". The only option there is to suspend your account, so that's what you do.
2) You determine your phone is really gone for good, buy a new one, and order a new SIM from PM.
3) After registering the new SIM, you need to reactivate your account. If, like me, you use autopay, you simply cannot do this. It will not work. You'll see this message.
4) Maybe you can just throw some money at the problem - try to make a payment to activate your account. Maybe that'll shake up the backend servers. But - alas - you can't. The "submit" button is grayed-out.
5) If you navigate again to "Lost/Stolen phone", you'll see a completely separate button there to "resume service". I recommend you don't click it, because if you do, you'll see that now your account (which is set-up for autopay and always has been) now has the status "plan expired".
The date that your plan supposedly expired is the date you chose to suspend it.
6) At this point, only 13 days have elapsed since you suspended your account. You'd like to call PM, but the call to *611 gives you only 1 option: make a payment to reactivate your account. As an autopay customer, you cannot do this.
7) You are persona non grata now. Cast away from the PM tribe into the desert of the Community forums. Perhaps a passing, wiser forum traveler will stop to impart their knowledge. But the forum is your only hope. If help doesn't arrive, it's back to Petro Canada Mobility and a flip phone for you, because Public Mobile has abandoned you. Ashes to ashes and dust to dust.
