hi @Tsz_Ch
was that the 10GB extra for 24 months? If you have used up the 10GB, it will temporarily disappear and you will start using your regular data. However, when the new cycle starts, you will see the 10GB shows up again.
but if you are want to be sure, you can check with PM CS Support to confirm if the extra data still on your account. Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account. Select Start a Chat to begin:
https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre
