@Simon7463 wrote:
My account is disabled and i need my account number
@Simon7463 - are you looking to port out of Public Mobile? Just guessing, since you are looking for the account number.
Are you currently in nonpay/suspended status?
After 90 days of suspended/non-payment status, your account will be permanently deactivated, which means you will:
1 - Lose access to your phone number (and Self Serve account), any rewards or Available Funds balance that was in your account at time of suspension, and won’t be able to transfer the phone number to a new provider in the future.
2 - Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.
You can only port out of Public Mobile to another provider if your account is Active (some exceptions may apply if you are porting to Koodo or Telus).
If you have been active within 90 days, did you try too many failed sign in attempts, which would like you out temporarily.
After waiting over 15 minutes for your next attempt try logging in again, and when you do try opening a tab in incognito mode first.
