Didnt receive my sim card yet.

[Rakeshkumar1]

Dear Sir, 

I have applied for a new simcard before 1 week. However, I have still not received my simcard yet. I would like to know if the simcard is dispatched or not? If it is dispatched I would like to know the details of tracking id or current status of the courier or mail sent. I would highly appreciate your prompt and positive response. 

Thanking you,

[Rakeshkumar1]

Thank you for the suggestion. It is e-sim compatible but I have 2 devices so i want sim card so that i can switch between devices easily

[Furqan236]

If your phone is e sim compatible you can try that option 

[hTideGnow · Accepted solution]

hi @Rakeshkumar1 sim card delivery could take a 3 days to 3 weeks

I would also support agent to check if they shipped and ask if you can pick up one from Telus or Koodo store in person 

message support agent here 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Rakeshkumar1 sim cards usually take 3 days  to 3 weeks  and no tracking . If you need one sooner try Telus /koodo store or order from Amazon . If you waited more then 10 business days contact support . They may even reimburse you you to pick one up yourself 

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437