01-07-2022 07:10 PM - last edited on 01-08-2022 09:48 AM by Dunkman
I'm sure this has been asked, I've already tried Chatbot and it says service unavailable
contact CSA who I've communicating with.
Problem is I haven't been able to communicate with a CSA?
I signed up to PM 4 or 5 days ago, I didn't receive the one time $10 and my friend didn't receive
the $1.00 credit notification, how would I go about resolving this matter
And yes, we did put in a referral code at signup and it was correct
Solved! Go to Solution.
01-08-2022 04:45 PM
All resolved, thanks everyone 👍
01-08-2022 01:16 AM - edited 01-08-2022 01:21 AM
@laird53 wrote:I'm sure this has been asked, I've already tried Chatbot and it says service unavailable
contact CSA who I've communicating with.
Problem is I haven't been able to communicate with a CSA?
I signed up to PM 4 or 5 days ago, I didn't receive the one time $10 and my friend didn't receive
the $1.00 credit notification, how would I go about resolving this matter
And yes, we did put in a referral code at signup and it was correct
Was the referral code used properly? To check your friend can login to 'my account' and your number should display under their referrals. If yes, then you both will get your $10 and their $1/mth next renewal.
If they can not see your number then referral code was not used properly and you and your friend both can contact support agents and get this sorted out.
Now as you are trying chatbot and its not working ... you have another way to contact them by sending direct msg to CSA_agent .
Welcome to PM.
01-07-2022 07:51 PM
Thanks, giving it a try right now
01-07-2022 07:26 PM
01-07-2022 07:23 PM - edited 01-07-2022 07:24 PM
@laird53 there are two methods to contact CSA. If the Chatbot is not working sent a use this link to:
Private Message to Public Mobile Customer Support Agents (CSA)
Provide them the referral code you used to activate and they should be able to add it for you.
01-07-2022 07:13 PM
you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.
Here’s How To Contact Customer Support Agent
Good Luck..