Didn’t get confirm my identity number(6 digit)

[Shootingstar20]

I tried to switch husband phone from Bell to PM. I have problem please help me. Activated his SIM card but didn’t get text notification from old provider Bell to approve switch.  (Using bell SIM card) already 5 hours passed now

[hTideGnow]

HI @Shootingstar20 

Prepaid or not with Bell does not matter, as long as it is still active

 With the problem you didn't receive the porting approval message from Bell, PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call

[Shootingstar20 · Accepted solution]

Yes, still active.

its prepaid phone so should I contact somewhere?

[turtleTurtle]

Can you confirm that the bell account is sill active? (Still paying for that account?) It must be to do the port.

[Shootingstar20]

I couldn’t find it so I already used IMEI number for activation but I didn’t get text for notification from old provider Bell prepaid. I’ll try to go chatbot tomorrow morning. The motor your comment

[computergeek541]

---

@Shootingstar20 wrote:

Adding information : it’s Bell prepaid phone. When I activated I used IMEI number instead of Bell account number because I couldn’t find it from his bell account. 

---

Years ago, I was logged into a Solo Mobile prepaid account (owned by Bell) and the account number was actually in the web browser's address bar after logging into the account.

[Shootingstar20]

Adding information : it’s Bell prepaid phone. When I activated I used IMEI number instead of Bell account number because I couldn’t find it from his bell account. 

[computergeek541]

---

@Shootingstar20 wrote:

I tried to switch husband phone from Bell to PM. I have problem please help me. Activated his SIM card but didn’t get text notification from old provider Bell to approve switch.  (Using bell SIM card) already 5 hours passed now

---

This could be the result of incorrect Bell acconunt information being provided to Public Mobile.  Please double check your Bell account number and then submit a ticket using the chatbot to contact a Public Mobile customer support agent.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html