This has been happening to me too. I'm in the process of porting my family's 4 lines from Fizz, and every number has been problematic and resulted in the SMS from Public Mobile stating that the account number is incorrect. I tried adding 0000 before, after, and also the IMEI. It never works the first time and I've had to contact CS every time. After resubmitting the port request a few times, it eventually ends up working but seems to be random. So far I've done 2 out of my 4 lines and am currently on the 3rd with the same problem again. Currently waiting for CS to get back to me for the 3rd number.
All 4 numbers are under the same Fizz account number. What eventually seems to work is adding the 0's at the end, i.e. 123456780000. But even then it never works the first time, the CS has to resubmit like 3 times before it works. I don't know whether the issue is on Fizz or Public Mobile's side, but it's a very slow process.
@hTideGnow , you mentioned a phone number I can call for porting assistance? That would be a lot faster than texting back and forth with CS for every number.
Thanks!
