Did a wrong payment

[Santhosh1]

Hi instead of paying $16.50, by accidentally I paid $165.00. How can I get the money back in my bank account. Please 

[computergeek541]

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@Chalupa_Batman wrote:

As @JRod said, this is a pre paid service. There are no refunds. You can TRY sending a message to a CS Agent but IMO, I think you may be out of luck. If PM is unwilling to reverse the charges, only option is to contact your bank and tell them it was an over payment and request a fee reversal. HOWEVER, if this was a payment to keep your phone going, make sure they are aware of the exact amount it was supposed to be so your phone isn't cancelled. 

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I highly suggest against contacting the bank in a situaiton such as this.  When this payment gets disputed, this will cause even more headaches for the customer.  Public Mobile may very well refuse to accept any further payments from this customer's cards and will sometimes request that the payment amount for the plan be repaid by money order. The service may also get suspended.

[Chalupa_Batman]

As @JRod said, this is a pre paid service. There are no refunds. You can TRY sending a message to a CS Agent but IMO, I think you may be out of luck. If PM is unwilling to reverse the charges, only option is to contact your bank and tell them it was an over payment and request a fee reversal. HOWEVER, if this was a payment to keep your phone going, make sure they are aware of the exact amount it was supposed to be so your phone isn't cancelled. 

[Yummy]

If you are not desperate for $$$, you can leave it on your account and it will used for next 9-10 renewals.

Contact CSA-agent: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Just type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

[JRod]

@Santhosh1 

Please reach out to customer service and explain the situation. Usually PM does not offer refunds but they might be able to help you in this case.

Use the link below to directly message a customer service agent for support. They will answer you in the mailbox here on your community account so please keep an eye on that.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437