Deleted my esim on old iphone, cannot access Public mobile or mail for verification due to 2fa

[Pirs]

Deleted my esim on old iphone, cannot access Public mobile or iCloud mail for verification. Please help me add esim back to phone

[Pirz]

Hi because my email was updated had to change my community name to Pirz instead of Pirs. Customer support was able to recover my account and I now have access to phone number and Apple ID! Shout out to the amazing customer support and the people who replied to this post, will also follow kylewm's advice. Thanks everyone

[Pirs]

Thanks everyone for replying, I am still with customer support. Will let you know how it went

[kylewm]

Not that this would be of much help at the moment, but once you regain access to your Apple ID, please do yourself a favour and set up at least two other recovery/access methods. For example, I have my mobile and landline as trusted phone numbers, in addition to recovery contacts, and a recovery code I have in a safe place.

[hairbag1]

@Pirs 

use this link to message Customer Support...BUT...as suggested by @Chalupa_Batman , you're now going to need a new esim. Your account and cell number will stay the same...but you'll have to get a new esim using the mobile app on your cellphone.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Pirs]

Thanks 

However chatbot was unable to help. I am wondering if customer service agent will pm to help thanks

[Pirs]

Unfortunately my account is iCloud which uses public mobile as verification. Can support manually fix this? 

[Chalupa_Batman]

Sadly once you delete it, it's gone. You will have to purchase a new one or purchase a physical SIM card.

If you're unable to log into your account, you may have to reach out to customer service to have things reset.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.