03-23-2026 03:53 PM - last edited on 03-23-2026 11:11 PM by computergeek541
My daughter deleted my esim. Can I retrieve it and continue my plan
03-24-2026 05:59 PM
hi @LukeMejares
yes, if you deleted the eSIM, the same one cannot be reinstall
you can try to login PM app and buy a new eSIM
but if you cannot login PM app because you cannot receive 2FA, you will need PM support agent to help. You can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
03-24-2026 05:57 PM
Its say my esim could not be installed. Contact support
03-23-2026 03:54 PM
@LukeMejares
downlaod the app to your cell; log in to your account and buy a new esim....might be free as a replacement esim.
