Dec11 payment

[delacrme]

My husband's account - Henry  was charged twice on Dec11/22 - 2 debits of $11.30. Please check.

[HALIMACS]

It's from December 11, @softech 

I've seen some pending credit charges for up to 2 weeks - never 6 weeks.    (just my personal experience...) 🙂

[delacrme]

the 2nd amount of $11.30 was already debited and not pending.

[HALIMACS]

@delacrme 

Could the 2 charges be for 2 separate services?   One yours, and the other your spouses?

If not, does the 'extra' charge display under the Available Funds (which means it's 'banked' for the next renewal)

[delacrme]

My visa credit card statement shows 2 debits of $11.30 on the same day of Dec11when it should only be one. - Henry

[softech]

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@delacrme wrote:

Dec. 11, 2022Dec. 11, 2022

	PUBLIC MOBILE 855-4782542 BC	11.30
	PUBLIC MOBILE 855-4782542 BC	11.30

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@delacrme   you got it from credit card?  still one of them could be pending, check with credit card first

[delacrme]

Dec. 11, 2022Dec. 11, 2022

	PUBLIC MOBILE 855-4782542 BC	11.30
	PUBLIC MOBILE 855-4782542 BC	11.30

[HALIMACS]

@delacrme 

Is it possible the two charges are for two separate services?

If not, and the extra charge is showing as an available funds on the self-serve account, best to leave it there as opposed to requesting a refund as the refund process can take longer than the next renewal date.

[cgzhao]

correct, i got two text cc  notifacations of the same charge, one is pending one is acctual charge,  if you log in cc to see, there is only one charge happened 

[dust2dust]

Do you see an additional $10 of balance in the account here? What plan is he on? Does he have a bunch of rewards or promo credits?

[Handy1]

@delacrme @Check your cc is one of the charges pending , there are times when a charge will appear twice for same charge and so if one is pending and the other already posted it should fall of and disappear also check your selves serve for a potential credit if you need further help you can always speak to support 

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