Deactivate the number

[Dhairya]

@CS_Agent 

I want to deactivate my public mobile number but there is no straight forward solution to i

Even fedup with the very slow website and app. No customer care as well as unable to create a ticket for solution. 

How to delete the credit card detail from the account. 

[maple_leaf]

Hello @Dhairya , I'm sorry to hear that you want to leave. The app and website are integrated, but most often work at full speed. There are some troubleshooting steps you can take to remedy a slow web or app browsing. The ticket system has been under maintenance, but there is always the option to send a private message to a Customer Support Agent for assistance. Is there something we can help you with here in the Community that may change your mind?

A Customer Support Agent can assist you with completely removing your credit card from your account if you decide to cancel service. Are you wanting to transfer your Public Mobile number to another service provider, or just cancel your Public Mobile service and give up your number? If you are not wanting to keep your number, you can unsubscribe your automatic payments, and your service will be suspended at the start of your next billing cycle, and later cancelled. If you are wanting to keep your number, you will need to leave your service with Public Mobile active whilst you activate new service with another provider and transfer your number. Once the number is transferred, the active subscription will automatically cancel on your Public Mobile online account. Keep in mind it is a prepaid service, so there are no refunds for unused service. If you decide to port out, it's best to do so a few days before the end of your current billing cycle. Keep in mind, that transferring your number to another provider or allowing an active subscription to lapse will result in losing any add-ons and rewards you may currently receive.

I've included some links below that I hope you'll find helpful:

Private Message a CS_Agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Monday to Sunday 9 AM to 10 PM EST

How to reach a CS_Agent:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

How to Manage Your Payment Method:

https://www.publicmobile.ca/en/on/get-help/articles/update-or-remove-your-payment-card

Change Your Plan:
https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

Clear Cache/Cookies (solve browser issues):
https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

Reward Rules (Comparison):
https://www.publicmobile.ca/en/on/get-help/articles/reward-rules

Hope this helps.

[dust2dust]

3. Replace the credit card with a zero balance visa gift card type prepaid card.

If you like that idea then I could supply you with the particulars.

[JRod]

@Dhairya 

Unfortunately the system doesn’t allow you to remove the credit card so you will have to reach out to customer service.

Use the link below to directly message a customer service agent for support. They will answer you in the mailbox here on your community account so please keep an eye on that. Click the profile picture on the right side of the screen (beside the bell icon) to view the messages or the envelope icon when on desktop. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Other ways to “de-activate” the account are:

1. Turn off the subscription. Go to account, payments, manage subscription, and then turn off the subscription. Once a bill is unpaid the account will automatically close in 90 days if no other payment is made. This can also be done with *611 if you know the pin.

2. Port your number to another carrier, this will automatically close the account when the port is completed.