Day 17 and still no service!

[abayabay]

I have gotten the fall deal on the 20th November and signed up and and everything, but still no service when I call I get " you don't have an active long distance plan" message although I am in my home province. I can't browse anything. I can't send or receive messages. My account is active but have not been able to do use my phone for the last three weeks. I emailed supported three times no fix, Please help this is very frustrating for paying and not getting any service

[abayabay]

I did message you

[ShawnC13]

Thanks @Shazia_K possibly another user error for the lengthy delay but thanks for looking into this

[Shazia_K]

Hello @abayabay, 

I'm sorry to hear about this!

We didn't receive any private message from you, please kindly send me one and I will be more than happy to help you out. 

Thank you @ShawnC13 😄 

Shazia

[ShawnC13]

@abayabay hopefully @Shazia_K can look at this for you when she gets in tomorrow.  Around here she is definately the closest thing I have seen to a miracle working and getting people taken care of once she gets involved.  I am sure all the mods are like that but she is the one I have had most contact with.

[abayabay]

Ok I'll try that tomorrow
Thank you

[UDP7]

Instead e-mailing, you should try to private message a mod. Try doing it tomorrow as it's night time and no mods are working this late.