Day 11 still no service

[daisyhuang96]

It been 11 days now since I've had no service. Please PM fix this. @Shazia_K

[Rockdaddy22]

Thank you so much for the update, welcome to the PM family.

[dprud]

Just want to confirm the mods were able to process my port today, it's now fully operational.

Thank you @Shazia_K, @Caroline_D and your team in assisting with this, I know you've been swamped with requests.

[dprud]

Hi @Shazia_K,

Sent you a PM as well : port was left incomplete from Rogers since Nov.17.  That's 13 days and counting X.X

Would you kindly take a look as well if possible?

Thank you!

[Rockdaddy22]

Thanks for the update, glad everything worked out.

[daisyhuang96]

Thank you Shazia for fixing it!!! I can finally use my phone again.

[Rockdaddy22]

Beautiful 🙂

[Amelia7]

All working!  Thanks a ton Shazia.  

[nguyenn]

I just sent you a pm, I really need your help, thanks a lot for your support

[Rockdaddy22]

Here you go speedy, your turn 🙂
Shaz you really are amazing 😉

[Shazia_K]

@Amelia7, 

I'm truly sorry about this!

Please reboot your phone everything should be working now. 

@speedyjc3, 

please send me the following info: 

PM Sim card #: 

Number to port: 

Account number with the previous provider: 

Thanks,

Shazia

[speedyjc3]

I'm glad people are getting their issues resolved on here.  Hopefully, I can get my porting issue sorted out soon as well.

[josephcommerce]

Cheers to @Shazia_K

quick and fast..

@daisyhuang96 is your issue resolved now?

 I know it was long wait.. but.. now ..enjoy the cheap public mobility service...

[Amelia7]

Me too!  Absolutely ridiculous, especially since I was already a PM customer and made the (ill advised) decision to upgrade to the promo plan.  AND NOW, to add insult to injury, the site won't let me send a support email becuase it claims "your email doesn't match"!!  Match what?  I have double and triple checked and its absolutely the correct email address they have on file.  Very, very very frustrated.  I have already sent two messages to mods but still no answer.  Wow.  

[Rockdaddy22]

Shaz is killing it today 🙂

[Shazia_K]

Hello @daisyhuang96, 

Sorry for the long wait, 

Port completed, but there is a little issue with the account itself, a ticket has been sent ref #: 7301907

Please periodically try rebooting your phone in about 1 hour from now and everything should be working fine. 

Thanks,

Shazia

[CaNuCk07]

@daisyhuang96  Im guessing you ahve already private messaged the mods?  Whats causing your no service? Port problem?