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Data

Rufo1288
Great Neighbour / Super Voisin

Yesterday at home I connected to the new 100 GB. I have Wi-Fi at home. I haven't left the house. I checked my internet usage history, and they've already charged me 170 MB of data. How can this be? Last month I hardly used mobile internet, all my gigabytes were taken from me 

2 REPLIES 2

CSA_PM
Customer Support Agent

Hello @ Rufo1288,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

softech
Oracle
Oracle

@Rufo1288 

PM usage tracker might show 100Mb extra as buffer usage.  So, you could have just use around 70 Mb

And generally, PM usage tracking is quite accurate. Make sure you don't have the option Wifi Assist or Adapter Wifi enabled on youe phone.  It is a local device settings that will automatically fall back to mobile if the WiFi connection is unstable.  The options could be using mobile data without you noticing 

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