04-06-2022 10:36 AM
I Used all data and I bought an extra. i
It charged my credit card $15. Can you check my account as the data wasn’t added and I can’t access Cellular.
Solved! Go to Solution.
04-06-2022 11:16 AM
@ryanbfriedman wrote:Did the extra step. Thx. Can I check I have Cellular now?
@ryanbfriedman Maybe reboot your phone once
04-06-2022 10:51 AM
If you see the 1gb line in my data & add-ons you should be set.
04-06-2022 10:50 AM
Did the extra step. Thx. Can I check I have Cellular now?
04-06-2022 10:39 AM - edited 04-06-2022 10:39 AM
@ryanbfriedman Buying add-on is a 2 steps process:
1. Load fund
2. Actual buying of the addon
Many did loading the fund and unaware that they need to go back and buy the addon after
Do you see $15 sitting as Available Fund in your My Account? If so, then yes, you missed step 2. Please go back and buy the addon now. Pm will not charge you again but will use the fund in Available Fund for the purchase
04-06-2022 10:38 AM
You probably didn't do the second step of buying the add-on. You probably still see the $15 in your balance. Go back to purchasing and buy the add-on with the money in your balance.