Data

[S_Walker]

I recently changed my plan (upgraded) and now my phone says I am on low data as I am having a warning downloading an app, (never happened before) but my account says I have only used a small percentage of my data?  Why would this be?

[S_Walker]

Thank you.

[BKNS27]

@S_Walker 

Please note that PM is on a 30 days cycle and your phone data app is on a monthly cycle so it won’t match up.

The accurate data usage would be on your account online or PM app. Your usage is update twice a day. Around noon and around midnight.

[slusagm · Accepted solution]

the warning is from your phone, it is your phone's AI seeing unusual data use pattern and give you the alert.  you can ignore it.

[S_Walker]

But why would I get a warning if my data is not low?  Also my phone says my cellular data in the current period is 47.9GB.  Would that be what I used, or what is available?

[slusagm]

check your phone, you probably have a data warning and cutoff setting on your phone.  Common settings on Android

Also, some Android has a high usual alert by itself, it does not mean you are low with data on PM, just the phone itself sees unusual data use pattern and give you an alert