Data working but calls and text not working

[ArthurA]

Data is working but not text nor calls

I've restarted my phone, checked my SIM status, ensured I'm not on airplane mode and still no luck. I tried adding a 1 in front of the numbers and haven’t recently changed phones. I used all my data this month but added more and used only 7 minutes of calls. People send me texts that I don’t receive and when I try calling there is a mess That says I have no more minutes…any ideas?

[computergeek541]

self solution removed/solution re-assigned

[Handy1]

@ArthurA  Glad to hear it 🙂

[ArthurA]

Resetting the network WORKED!!!!

Thank you so much Handy1 !!!

[hycm53]

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@ArthurA wrote:

Data is working but not text nor calls

I've restarted my phone, checked my SIM status, ensured I'm not on airplane mode and still no luck. I tried adding a 1 in front of the numbers and haven’t recently changed phones. I used all my data this month but added more and used only 7 minutes of calls. People send me texts that I don’t receive and when I try calling there is a mess That says I have no more minutes…any ideas?

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Are you just porting your previously phone number to PM? If this is the case you may wait a while for call and text to work as some member of this community said. 

After 2 or 3 days, if call and text still don't work, there are 2 methods for help:

1. Chat with Simon for help, if Simon can’t help, he would let you submit a ticket.
   https://www.publicmobile.ca/en/on/get-help

2, If have issue with Simon, send private message to CS_agent for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1 · Accepted solution]

@ArthurA  Try resetting network settings or test SIM card in another phone . Also can you try putting your network to 3G and see if that helps at all