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Data usage says 100MB is already used on the Renewal day

steve-yoon-ca
Great Neighbour / Super Voisin

It happens always (at least for few months I tracked).

On the first day of renewal, it says 101.14 has alrady been used out of 250MB. which is totally wrong.

Should be 0MB for sure.

anyone has the same experience and how to fix this issue?

1 REPLY 1

hTideGnow
Mayor / Maire

hi @steve-yoon-ca 

as far as we know, this is just the buffer data and it won't affect your usable data, ie, you will still use a full 250Mb data and won't get reduced to 150Mb because of the 100Mb showed up there.  

Some reported that it will got dropped off after a day or two

but if you are worry, ask support to clarify.  Submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

 

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