Data usage mid-cycle shows 0 Mb used

[Cathy333]

Hello! I have a 1Gb plan, and 3/4  of the way through the billing cycle my data is showing 0 Mb used. According to my phone I have used up more than 1 GB during that time. I have one data add-on and one "gift" add-on - has my data been taken from one of these instead of from my plan data???

[Cathy333]

Thanks - my phone was already synced to the plan dates. I didn't find any way to update the Public data which was obviously incorrect, (the refresh button didn't change it) but the plan has now rolled over and reset and now shows a reasonable amount of data used. Some weird glitch I guess!

[BKNS27]

@Cathy333 

Your account will show the updated current amount of data used. The app on your phone is a on a monthly time frame but PM is on a 30 days cycle so it will be different.

[dust2dust]

Click on the little spinner refresh icon lower down to update the numbers. Remember though that with the phone counter that it needs to match the start date of your 30 day plan. Phone counters are usually fixed monthly. This place has floating 30 days.