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[Antoinette]

I can’t sign in to my account.  When I say I forgot my password, I go through getting a verified code, and then enter the new password twice to ensure it covers all the requirements, then it says there is an error and to try again later.  I have done so about every three hours all day, and it never lets me complete the new password.  What is going on? 

[maximum_gato]

@Antoinette 

Are using a mobile device? Try using a laptop or desktop computer if you have access to one.

[Antoinette]

Sorry, that didn't work.  Thank you, I will try the private message to an agent.  

[softech · Accepted solution]

@Antoinette   you might want to try again for reset password but use Incognito mode all along. So, use Incognito mode to click Reset Password.  Use Incognito to login with the new password you reset to

If that does not work still, PM Support will be your friend:

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there