Data service missing, cannot restore access to my account

[shpion32]

Hello. I have no data on my account. When I try to restore access to my account using phone number I am getting msg invalid phone number

[shpion32]

dealing *611 got a valid respond with balance and other info

so account is valid but I cannot restore access to it. 

[hTideGnow]

hi @shpion32 

what brand of phone?

or try update APN

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms

[hairbag1]

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@shpion32 wrote:

my phone still active 

I can make a calls??? but no data????

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download the Public Mobile app, log in to your account > Usage Breakdown to see current status...maybe you've used all your data allotment until next regular plan renewal. 

[shpion32]

my phone still active 

I can make a calls??? but no data????

[hairbag1]

@shpion32 

when was the last time your account was paid ? What happens when you dial *611...if it can't find the number, sounds like it's been deactivated due to non-pay for greater than 90 days. You'd need a new sim to start a new account with a different email address too.

[hTideGnow]

hi @shpion32 

when was the last time you were able to use PM service? over 3 months ago?

call 1-855-4PUBLIC from another phone, enter your phone number and let us know if the system can find your number

if not, you left for too long and the account was permanently closed