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Data problem - Plan issue

Somojana1
Good Citizen / Bon Citoyen

Hi,

 

My plan just got renewed and I have a 4GB monthly data but on the first day it is showing almost 2 GB used though I rarely used a few mbs. Please assist. 

Thank you.

5 REPLIES 5

halroach902
Great Neighbour / Super Voisin

Hard refresh your page CTRL + F5. If your still seeing the same, check your phones data usage in settings to see if its showing the descrepancy. You can filter by day usually 

 

 

Meow
Mayor / Maire

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Quigley
Mayor / Maire

@Somojana1   Try doing a refreshing of the page. Also try logging in to your account using a browser in incognito mode. Your probably looking at old cached information.

Outdoorsman
Mayor / Maire

@Somojana1 

hi there is a cache issue with accounts,use a different browser in private or incognito mode sign back in an see if it clears up 

 
 
 
 
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