Data plan starting time?

[Cappybye]

My billing date is Nov 3 and I’ve been out of data for a day. When is my next month gonna start? Last month I think I remember I was into my new data package the evening before the billing date

[computergeek541]

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@Luddite wrote:

@Cappybye Look again at your account for "Payment Due Before:". In my case that date is  Nov 21, 2020, so I expect new data to be available on that date after the renewal procedure, which I believe, finishes about 2 am in Toronto.

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The 2am renewal time (the time that the money gets removed from the available balance) is about what I used to experience. However, lately, I've been notcning that it's been creeping up to 6 or 7am of late.

[gpixel]

@Cappybye if you're in b.c. your data will reset at 9:00pm today

[Luddite]

@Cappybye Look again at your account for "Payment Due Before:". In my case that date is  Nov 21, 2020, so I expect new data to be available on that date after the renewal procedure, which I believe, finishes about 2 am in Toronto.

[RossN]

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@Cappybye wrote:

My billing date is Nov 3 and I’ve been out of data for a day. When is my next month gonna start? Last month I think I remember I was into my new data package the evening before the billing date

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hello if you need data to get you through the eve. you can purchase a data add on whatever you don't use you it will roll over for the next time you run out 

1 GB Data

$15

200 MB Data

$5

[kb_mv]

@Cappybye If you buy a 1GB data add on for $15, it will only be used when your plan data runs out. When your plan renews, any unused add on data carries over waiting until you run out of plan data again.

[kb_mv]

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@Cappybye wrote:

My billing date is Nov 3 and I’ve been out of data for a day. When is my next month gonna start? Last month I think I remember I was into my new data package the evening before the billing date

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@Cappybye Your data should reset on the 3rd at Midnight EST.

[computergeek541 · Accepted solution]

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@Cappybye wrote:

My billing date is Nov 3 and I’ve been out of data for a day. When is my next month gonna start? Last month I think I remember I was into my new data package the evening before the billing date

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The counter in your self account will reset at about midnight, eastern time.