Data not working

[Blakem]

I use an iPhone 12 mini and I’m not able to use data for any apps. Also can’t text.  Everything works fine on wifi.  I’ve restarted the phone checked settings. Everything seems ok. Can anyone suggest a fix?

[hTideGnow]

hi @Blakem the porting number should not matter, but make sure you remove the old carrier'e sim card or disable the old carrier's eSIM

[Blakem]

I’ve been a customer of Public for 5 1/2 years and have not tried to port a new number

[hairbag1]

@Blakem 

ok so more info please. Did you just activate your new Public Mobile account ? Did you initiate a port of your old number in to your new account ?  Never mind...I see you're an existing customer since 2023.

[hTideGnow]

hi @Blakem 

make sure Mobile Data is turned on.  And Reset Network Settings on the phone 

To turn on Mobile Data, go to Settings >, then click Cellular and toggle the Cellular Data switch to the on (green) position.

to reset network settings, to to  Settings , then  General  and then click Transfer or Reset iPhone and then Reset, and click Reset Network Settings