08-12-2022 03:48 PM
Hi. So i have an issue where the phone shows service and it still receives calls but the data does not work. It keeps showing a message asking to sign into network but a message pops up saying that server is not working.
i went through the assistant bot and tried resetting network settings etc but nothing seems te help.
08-13-2022 04:58 PM
@rheedergreeff - i know you said you have data left, but did you look at this under the summary in your My Account under this area, as it is normally the most accurate:
If you are showing data left remaining on your plan (or any addons), try restarting your phone or perform a reset of the device's network settings.
If still issues, check what Mobile Connections you are connecting to in the settings of your device. Is there an automatic with LTE available or choosen?
08-12-2022 04:23 PM - edited 08-12-2022 04:23 PM
What is the make and model of your phone? If you are positive you have data remaining in your plan/account then check your mobile network settings for your APN to see if it has changed. This has happened to a few customers for no reason. There are a few slightly different APN's that work for Public Mobile but I have listed below the one that is in my moto g7+.
If it appears to be the same as before then you can also perform a reset of your network settings but this will erase any saved wifi passwords etc....that will have to be re-entered.
Compare your APN to this one....
Name
Mobile Internet
APN
sp.mb.com
Proxy
Not set
Port
Not set
Username
Not set
Password
Not set
Server
Not set
MMSC
http://aliasredirect/proxy/mb/mmsc
MMS proxy
mmscproxy.mobility.ca
MMS port
8799
MCC
302
MNC
220
Authentication type
Not set
APN type
default,mms,agps,supl,fota,hipri
APN protocol
IPv4
APN roaming protocol
IPv4
APN enable/disable
APN enabled
Bearer
Unspecified
MVNO type
GID
MVNO value
4D4F
08-12-2022 03:54 PM
The data dit work fine and the yesterday it just stopped. Still have data available to use and it says that the account is active
08-12-2022 03:51 PM
use browser from computer,and clear cache and cookies and use one page inPrivate mode,
To Login Page
your account status is Active.
or call *611 press 3 and you need your 4 digit PIN to check your data usage any left or you use all.
08-12-2022 03:50 PM
@rheedergreeff Hi has your data ever worked here? If not it may be an issue with your APN what type of phone do you have?