08-13-2022 05:03 PM
Hi,
I recently switched to a new phone provider and did port forwarding to keep my old number. Coincidentally, the next day I could not log in to cancel my automatic payments to PM.
I've tried using a new browser, incognito mode, deleting cache/cookies, and waiting a few days, but I can't log in, and when I try resetting my password, I never receive a verification code.
I really need to cancel this plan! Any help is greatly appreciated.
Mel
Solved! Go to Solution.
08-13-2022 05:08 PM
@mellymel wrote:Hi,
I recently switched to a new phone provider and did port forwarding to keep my old number. Coincidentally, the next day I could not log in to cancel my automatic payments to PM.
@mellymel you ported your number from PM to another provider? If that is the case, once the number is ported, the PM account would be closed immediately and hence you cannot login. You account is already closed, there is no need to do anything to cancel the account (it is already cancelled). Since it is cancelled, PM would take money from you further. Just keep an eye no the credit card, but should be all fine
08-13-2022 05:07 PM
Thank you both for your prompt and helpful replies 🙂
08-13-2022 05:07 PM
If you did port out of PM then your PM account is immediately closed and you will not have access to it anymore, ever.
Therefore autopay should seize to function as no more account to handle.
08-13-2022 05:06 PM
@mellymel Hi your account closed when you ported your number,you should not be charged anymore but just check your cc to make sure