Data not working
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03-29-2021 10:56 AM - edited 01-06-2022 02:24 AM
Data has not been working for months just found out any ideas how to fix issue .
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03-29-2021 11:48 AM
Log into your account to check if you have data showing. Make sure you have the correct APN settings.
Check your APN settings.
Here’s how to set up data in 3 steps:
1) Tap:
- Settings
- More
- Access Point Names
- New APN Settings
2) Input this info:
- Name: Public Mobile
- APN: sp.mb.com
- MMSC proxy: 74.49.0.18
- MMSC: http://aliasredirect.net/proxy/mb/mmsc
- MMS port: 80
- MCC: 302
- MNC: 220
3) Leave all the other fields blank. Hit save.
Try rebooting your phone.
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03-29-2021 11:41 AM
@Send2ssj wrote:Data has not been working for months just found out any ideas how to fix issue .
@ ummm? If you just found out, how do you know if has not been working for months?
You could try:
- reboot phone
- toggle to airplane mode for a few minutes, then back to regular mode.
- try SIM in another compatible Public Mobile device
- If trying in another phone works, reset network settings on device that it does not work on.
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03-29-2021 10:59 AM
let me check thx for the quick reply
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03-29-2021 10:59 AM
@Send2ssj Go to self-service profile and check how many data do you have there. Di you have working data previously? Did you change your phone?
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03-29-2021 10:58 AM
@Send2ssj : Has mobile data ever worked here? Do you see the data line item under My Data & Add-ons?