Data not working

[yenbie]

 

Hello, my service shows full bars but the data is not working. I tried multiple apps but nothing is loading. I already restarted my phone, toggled airplane mode on/off, tried 3G/5G/LTE, and checked APN. Is there an outage that hasn’t been reported or is it just my SIM? I have 20GB left to use for this cycle and my plan restarts tomorrow. 

[softech]

@yenbie 

Check the Telus outage map to confirm any ongoing outage in your area

https://telus.com/outages

And try Reset Network Settings after a device reboot 

If issue persists, ask PM CS agent for further assistance.  Please open ticket using Public Mobile Expert Messaging (You will need to use your current Community account to login to submit the ticket):

          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre