Data not working

[GheorgheCh]

Hello

The data on my phone is not working even if I have the data plan with 20Gb of data valid until June 11

Please help me resolve this issue 

Thanks 

[softech]

@GheorgheCh 

you can contact support here

Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

But most data issue is a local device setup problem, it might be quicker if you check the following first:

if it is an iPhone, update the iOS and update Carrier Profiles, then click Reset network settings

if it is an Android,  compare the APN settings below, try to update it and save:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
         or    default,mms,agps,supl,fota,hipri
           (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
                or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

[GheorgheCh]

It is an LG phone 

The data worked then I went to Europe for a 1.5 months, and now I am back to Canada, the phone works but data doesn't... 

[GheorgheCh]

How do I get support from Public Mobile staff? 

Please let me know 

Thanks 

[GheorgheCh]

Thanks, I just did 

[GheorgheCh]

Yes, I have a data limit by nothing is used this month, so it should work, but it didn't 

[GheorgheCh]

Hi, yes the data is on, and I have restarted the phone, but it didn't help ... 

[Rastin]

As for your data have you checked in the settings to see if it's turned on

[Rastin]

This is a public forum please remove your number use the down arrow on the right in a circle to edit