Data not working

[Canadacup67]

Switched plans yesterday. Today data is not working. Same phone. Only difference is the plan.

Impossibly to get an agent or online help.

Any ideas?

[Canadacup67]

They did the refresh and all is good. Thanks for your help.

[Canadacup67]

They responded asking for all my personal account info but I’m not able to monitor it minute by minute so now I’m waiting for a response for that.

[hTideGnow]

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@Canadacup67 wrote:

Do you know what they did for you?

I’m waiting now for mine.

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HI @Canadacup67 

they just refresh your account on the system

did you check the Community inbox for agent's reply? 

if you have waited long, like over 2 hours, I would open message PM agent again

[Canadacup67]

Do you know what they did for you?

I’m waiting now for mine.

[hTideGnow]

HI @ChaoZ 

Yeah.. that's the way to go!!

[ChaoZ]

After talking to cs agent. My data is working now.

[ChaoZ]

Thanks. Just did it. waiting... 

[hTideGnow]

HI @ChaoZ 

quite many has problem with data not working last couple days, especially after a plan change.

to submit ticket, dont' use the chatbot, just use messaging here:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[ChaoZ]

changed plan to 20gb 5G for 34. Data not working now. It is working yesterday.

Tried to submit a ticket and get 404 error. PM service is so bad. 

[Canadacup67]

I believe I have now. How long does it take to hear back?

[hTideGnow]

hi @Canadacup67 

but you can submit ticket by messaging them without error 

[Canadacup67]

I haven’t been able to. I continue to get an error message.

I will keep trying. Thanks.

[Canadacup67]

Thanks. Reset everything this morning still no luck. Haven’t been able to create a ticket or get an agent.

trying again.

[hTideGnow]

hi @Canadacup67 

please submit ticket with agent then 

[Canadacup67]

Thanks. Tried all those this morning. Still nothing.

[Chalupa_Batman]

Hey @Canadacup67 

Best advice is to do a reboot. That doesn't work, go into your network settings and reset your networks. Just know this will erase all saved wifi passwords. Then reboot again. This should fix it.

[hTideGnow]

hi @Canadacup67 

many had that problem recently after a plan change 

Try Reset All Networks first

if same, submit ticket with CS agent and ask them to refresh your account 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437