Data issue

[singhrajinder]

I’m in Edmonton, data is not working here 

[Anonymous]

@singhrajinder 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

Spoiler

for IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

and go Changing APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,

[softech]

@singhrajinder  does it just start not working today? 

What kind of plan do you have?  Did you login to My Account and confirm if you still have data remaining for this cycle?

did you try reboot your phone?  Did you try different app to confirm the data access?

Are you on Android?  If so, Android has a monthly data limit setting, any chance you have used that and limit reached?

do you have a second phone around you can try to confirm it is not a device issue?

[Triguy]

Check your APN settings.  Try rebooting your phone.

[HALIMACS]

@singhrajinder 

Sign in to your self serve account and look under the data and add-on section.

It will indicate whether you still have data remaining in your current cycle.

If you do have data remaining, try manually selecting 3G under network settings. Now, try your data again.

[esjliv]

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@singhrajinder wrote:

I’m in Edmonton, data is not working here 

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Hello @singhrajinder 

Did it work for you previously with no issues?

EDIT :What about all your other services...calling/ texting?

Check for outages in your area: https://www.telus.com/en/on/outages

or https://downdetector.ca/status/telus/map/ 

Try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device