07-20-2021 12:54 PM - edited 01-06-2022 02:51 AM
Just added an extra GB as I have used all data with my plan for this month. I added money to my account then went back to the add ons and confirmed the extra GB which is showing on my account now. I tried resetting my phone, network settings and restarting, also tried turning off and on airplane mode, tried the APN and still can’t used the extra GB. Is there someone I can contact or does anyone have any other advice? Maybe there’s something else turned off in my settings that’s not suppose to be?
thanks
07-20-2021 01:17 PM
@hollynw wrote:Just added an extra GB as I have used all data with my plan for this month. I added money to my account then went back to the add ons and confirmed the extra GB which is showing on my account now. I tried resetting my phone, network settings and restarting, also tried turning off and on airplane mode, tried the APN and still can’t used the extra GB. Is there someone I can contact or does anyone have any other advice? Maybe there’s something else turned off in my settings that’s not suppose to be?
thanks
Hello @hollynw
Sounds like you did the correct order of processes.
If you had data working previous, then do a RESET of your NETWORK Settings.
If data never worked, well that is likely another issue.
Confirm APN is correct: https://apn-canada.gishan.net/en
07-20-2021 01:11 PM
do one thing Make sure your phone is off before removing your SIM card,
and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
07-20-2021 12:57 PM
Purchasing an add-on is a two step process. Make sure to add it and make a payment.
To purchase Add-Ons using your Self-Serve account, follow these steps:
07-20-2021 12:56 PM
@hollynw So, i guess you understand clearly buying addon is a 2 steps process, loading fund and then actual buying.
if you are certain you bought the Add-on, one thing to check.. did you setup and Mobile Limit on your phone? Maybe the "Lock" is from your own phone?