Community

mixdali · ‎02-21-2022

It has been a while that free 250MB with $15 plan data is not available for me. It shows up under plan but not under usage and my phone has never been able to use mobile data. Is there a reason why this might be a problem? Checked settings - they are according to the ones provided for public mobile users.

Community_QA · ‎02-21-2022

@computergeek541 wrote:
@BKNS27 wrote:
@mixdali
Make sure you enable your cellular data and airplane mode turned off.
Are you still on AutoPay? You will need to turn on AutoPay setting in your Self Serve account.
Autopay is not required for the data bonus.

@computergeek541 that is only for $15 plan?

$25 and above still need Autopay for the extra 500mb?

softech · ‎02-21-2022

@mixdali Are you on Android, if so, it is easy to confirm if you did used up the data on the device level

or check the Usage history in My Account (https://selfserve.publicmobile.ca/Overview/viewUsageChangePlan/) , check if there is any Web traffic. This can confirm if you have used the data by some background processes or not

pkaraa · ‎02-21-2022

@mixdali wrote:
It has been a while that free 250MB with $15 plan data is not available for me. It shows up under plan but not under usage and my phone has never been able to use mobile data. Is there a reason why this might be a problem? Checked settings - they are according to the ones provided for public mobile users.

@mixdali Was this data working before? Is there a chance that all 250MB was used up for an update or something done on data instead of WiFi?

If it shows up in your plan while the settings are all correct and not showing the usage then normally it means it has been used up.

computergeek541 · ‎02-21-2022

@BKNS27 wrote:
@mixdali
Make sure you enable your cellular data and airplane mode turned off.
Are you still on AutoPay? You will need to turn on AutoPay setting in your Self Serve account.

Autopay is not required for the data bonus.