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Data did not reset with new plan

Vidal
Good Citizen / Bon Citoyen

I just changed my sons phone to the 8.5 gig with the US roaming of two gig . I Opted for the change to happen right now . it says I’ve downloaded 5 1/2 gig , so it never reset my data .The iPhone said he’s downloaded 900 meg Of cellular data.

2 REPLIES 2

geopublic
Mayor / Maire

@Vidal wrote:

I just changed my sons phone to the 8.5 gig with the US roaming of two gig . I Opted for the change to happen right now . it says I’ve downloaded 5 1/2 gig , so it never reset my data .The iPhone said he’s downloaded 900 meg Of cellular data.


@Vidal  Did you restart the phone after the plain change. Access selfserve does it show the correct plan? If the plan is correct but the counter hasn't reset best to notify PM and ask the to reset it.

 

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Dunkman
Oracle
Oracle

@Vidal 

If your self service account shows the new plan and the data counter did not reset, you will need to contact moderator.  

 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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