Data cut off

[blackymeowmeow]

Hi still have plenty of data left but I got a message saying I used 100%, still showing 50% left plus bonus data. So can't use data now. I tried resetting my network settings to no avail. Thanks for any help.

[blackymeowmeow]

Found out I used all my data one day. I bought some more. Will see if that works. Thanks.

[blackymeowmeow]

I always get page expired when I try log in. Super annoying. But if I do get through it shows I have lots of data left

[blackymeowmeow]

I put in a ticket yesterday, but haven't heard anything.

[blackymeowmeow]

Yeah I refresh it and it all seems accurate. Have gigabytes of bonus data and monthly data that I can't use

[benfatto]

Are you using a data tracker on your phone that shuts off to prevent exceeding your plan? If not time for CSAs to check your account. 

Click on: https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question in SIMon. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

If you have problems submitting a ticket, or still have service, just send a private message to the CSAs. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.

[Quigley]

I find that, that doesn't make a difference if you already logged in using incognito mode. Just my experience.

[BKNS27]

@blackymeowmeow 

Refresh your browser by clicking on the circular arrow to get your current data usage.

[Quigley]

@blackymeowmeow 

Did you login to your account using a different browser in incognito mode, so you can see the lastest and most accurate data information?

If you didn't, your probably looking at old cached information.   Try again.

[dejavu89]

Please login to your public account through a laptop and in private/ incognito mode. If you still see the 50% remaining then reach out to chat support.