Data cut off

[Redrumrocks]

Got a text saying I used all my data, according to my online account I have over 9gb left, what's up? 

[JL9]

I take it that worked for you then? Usually the text is in error and your data should still work. If not, that is a bit of a pain but at least you got it resolved! 

[RossN · Accepted solution]

@Redrumrocks take your sim out and reseat it reboot phone if that doesn't help 

contact a cs agent 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[Redrumrocks]

But they have cut me off, I'm currently using WiFi 

[RossN]

@Redrumrocks hi just ignore the text,they are sent in error all the time go by what you see in your account