Data cut off - ice storm power out emergency

[John2459]

Hi

My friend with public mobile upgraded from 2 gig data to the 50gig plan 6 months ago. We are in  the area of the ice storm without power for 6 days. Today she got a notice that she had surpassed her two gig limit and her data was shut off. She has been paying for the 50 gig plan for 6 months and getting billed for it. How can we fix this to get her data turned back on? She lives alone and now can't make calls and has no way to communicate to ask for help if there is an emergency.

[John2459]

You're right. I never thought of that. I will check.

[Techfish]

As Dunkman suggested, it's a data limit set in her device, which she can change herself.

Assuming it's an Android (because I don't think iOS has the feature), it can usually be disabled or changed in Settings and Data usage. It varies by device.

This wikiHow article explains it well. https://www.wikihow.com/Turn-Off-Data-Usage-Warnings-on-Your-Android

[Dunkman]

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@John2459 wrote:

Thx no it shows 50 gig and she's billed for it. It cut off with the 2 gig data warning

Is there a tech to call to get it switched?

The cell towers are going dead without power

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@John2459 

It might be a phone setting issue versus Public mobile problem.  Ask your friend to check if she set her data limit warning on her phone itself.  She can then remove the limit and use up the rest of her data.  

[John2459]

Thx no it shows 50 gig and she's billed for it. It cut off with the 2 gig data warning

Is there a tech to call to get it switched?

The cell towers are going dead without power

[Dunkman]

@John2459 

Sorry to hear about your troubles. Hopefully, you guys get power back on soon.

Your friend should still be able to make phones calls and texts without data.  Is she certain that she successfully switched to the 50 GB plan.? What does her self service account show?  2GB plan or the 50 GB plan?

Maybe she used up the 50GB during the power outage.  The self service account should show the data usage counter.