Data added on but doesn’t work

[sophy83alberta]

I added data onto my phone but I haven’t had data access for 2 days. 

[Mary_M]

Hey @sophy83alberta,

thank you for reaching out to us !

If you need any help whatsoever with your data add-on, please don't hesitate to reach out to us on the community. We'll be more than happy to help - simply send us a private message.

Regards,

Mary

[wetcoaster]

Like @NDesai I'm assuming that you are talking about a data add-on (200MB/$10 or 1GB/$30 for data used in Canada).

This post by @srlawren contains everything you need to know about purchasing add-ons: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22...

Edit: You don't mention what plan you are on - if you have run out of data on a plan that includes a data bucket you also have the option to renew early by contacting the moderator team. https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p...

(If this is a regular occurence you could consider switching to a bigger data allotment, and/or use means to reduce your data concsumption, like turning off unneeded background data and have update downloads only over WiFi....)

[NDesai]

@sophy83alberta If you are referring to Data add-on, does it show up in your self-serve account on the Overview Page? If not, you have not purchase it correctly. It's a two steps process where the system adds funds to your balance and then 2nd time, it uses that added balance to add the add-on to your account. So if you see the payment is sitting as Available Balance, you will need to buy that add-on again.