Data add ons

[Gregory24]

I bought 2 $10 data add ons.  My overview says I have used some of one, but I haven't been able to connect to the internet since I bought it.  Why is this? I have bought add ons before and not had this problem.

[Luddite]

Check that you have cellular data turned ON, and APN settings are correct: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p....

If that does not help, click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:30PM (ET). Response is generally within few hours, but may take 24.

If these were USA data-ons, you cannot add 2 of the same one.

[Luddite]

Duplicated, deleted.