Data Usage

[Solomon14]

Hello Public,

I am reaching out because my data has stopped working. When I turn it on, it says no internet available, but still counts the gigabytes used. How can I fix this?

Thanks,

Solomon Kunnathu

[slusagm]

PM cycle is 30 days and not monthly.  Most phone uses monthly cycle to keep data count, so, maybe your phone does have the current cycle start date and hence got mixed up on the data tracking.  Disable the monthly data limit set on the phone

or you can also test your sim card on another phone

[funpig1]

@Solomon14 

Which plan do you have? 

Go into your phone settings to see if you accidentally turned off your mobile data. 

Try resetting your network connection in your settings or rebooting/restarting your phone.

If this does not solve your problem, you should message a customer's service agent. Include your account number and the last four digits of your credit card to speed up verification of your identification. Good luck.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @Solomon14 

can you check your phone if you have a data limit enabled?  Maybe it is the device limit that is blocking your data use

also, check My Account to confirm how much data left.  To avoid cache problem,  please use Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

[BKNS27]

@Solomon14 

First login to your account on the PM app or website to review the amount of data usage.

On the app, swipe down on the screen or clear cache on the browser on the website before login to your account. 
 Contact a CS_Agent if there are any issues.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437