Data Usage

[mahmed2]

Hi there, 

I just renewed my plan in September 2, 2022 but the data usage in my profile is shown as 708 MB (out of 1024) and I have not used my data since renewal. I would appreciate if you could help me about this issue.

[esjliv]

@mahmed2 - when you call 611 from your device, you should be able to check your data balance. Does it match what you are seeing in your My Account?

If it does not match, your My Account may not be updating/refreshing...try opening My Account through a tab in incognito mode and see if data is updated then. 

If it matches, has your data option been on the last couple of days on your device? Maybe some background apps were updating or running without you knowing using data?

[BKNS27]

@mahmed2 

Reboot your phone by powering it off then back on.

Go to your account and refresh your browser with the circular arrow.

[JL9]

Hi there, it is most likely the new self serve. You have to clear cache etc or refresh it and it may correct itself. It is very glitchy, giving inaccurate numbers. You may see it correct itself and then next time be all wonky again. You should have your full data, if it cuts you off before it should, reach out to a CSA so they can investigate. With that said even though it will work it is a pain to not have an accurate number on your PM self serve. You may have to go with your usage numbers on your device for now.